I called the doctor's office yesterday and left a message (you have to leave a message now to speak to anyone and they call you back). They called me this morning and I spoke to someone in billing who said I had to speak to a nurse. So the nurse called me back about 20 minutes later (which was a lot quicker than I'd been expecting), and I explained the situation from how the nurse listed all the things they tested for EXCEPT for the CF, how Dr. B was suppose to talk to me about the testing and when he didn't I just assumed that they'd talk to me about it when they talked to me about the AFP testing, about how my insurance put the entire claim on hold, everything.
So the nurse apologized, and said she'd have to talk to Dr. B because she couldn't understand why he'd ordered the test either since it's an optional test that can be done at any point during the pregnancy (which is why they typically do it at the time of the AFP if you choose to do that test too).
So as of now, she's got to talk to Dr. B and find out why he ordered it, if he can write a letter to the insurance company to get it approved, and then she's going to contact the insurance company to see if they can get it straightened out.
It does turn out though that you don't have to sign a consent form to get the CF test like you used to. Now the only one you have to sign for is the AFP.
Mike and I have agreed that even if they do get insurance to cover it, we want the charge removed because it was an optional test that we were not given the option for.
Mike wants me to change doctors but I really like Dr. E (another doctor at the same practice). I just really can't stand Dr. B and to be perfectly honest, I wonder if this wasn't Dr. B's way of getting back at me for refusing the breast exam, since that happened at the same time they drew blood and ordered the other tests.
Anyway, I'll keep y'all updated as I know more. The nurse I spoke to said that it would probably take several days before she would be able to tell me something, so Mike and I agreed that if we haven't heard anything by Monday, we'll call back.
I just can't handle the stress of this any more.
Tuesday, September 25, 2007
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